Shipping policy

1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.
2. Shipping Time
We offer delivery within 7 business days from the date of dispatch. Delivery times may vary depending on your location and external factors.
3. Shipping Charges
Shipping charges (if any) will be calculated and displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order is shipped, you will receive a confirmation message/email with tracking details so you can monitor your shipment.
5. Delays
While we aim to deliver within 7 days, delays may occasionally occur due to unforeseen circumstances such as weather conditions, logistics issues, or high demand. We appreciate your patience in such cases.
6. Incorrect Address
Please ensure that your shipping address is accurate. Primecasa will not be responsible for orders delivered to incorrect addresses provided by customers.
7. Failed Delivery Attempts
If delivery fails due to unavailability or incorrect details, our courier partner may attempt re-delivery. Additional charges may apply in such cases.
8. Contact Us
If you have any questions regarding your shipment, feel free to contact our support team at [your email/contact details].